Return & Refund Policy

Customer satisfaction is our top priority. We want to ensure that your shopping experience is as smooth and enjoyable as possible. If you're not completely satisfied with your order, we offer a simple return and refund policy based on AliExpress's guidelines (supplier of these goods).

1. Returns and Refunds

• Return Window: You have 10 days from the date of receiving your order to request a return and refund.

• Eligibility: To qualify for a return or refund, items must be in their original condition, unused, and in the same packaging they were received in.

• Defective or Damaged Items: If your product arrives defective or damaged, please contact us within 7 days of receiving the item. We'll guide you through the process for returning the item and issuing a full refund or replacement.

2. How to Request a Return or Refund

1. Contact Us: Reach out to our customer service team at hello@michellerhyder.com within 10 days of receiving your order to initiate the return process.

2. Provide Information: Please provide your order number, a description of the issue (damaged, incorrect item, etc.), and clear photos of the product (if applicable).

3. Return Authorization: After reviewing your request, we will provide return instructions. In some cases, you may be required to ship the item back to our supplier or warehouse.

3. Return Shipping Costs

• Free Returns: If your item is defective, damaged, or you received the wrong product, we will cover the cost of return shipping.

• Buyer’s Responsibility: If you simply change your mind or no longer want the item, you will be responsible for the return shipping fees.

4. Refund Processing

• Refund Timeline: Once your return is received and inspected, your refund will be processed within 7-15 business days. Refunds will be issued to the original payment method.

• Partial Refunds: If the item is not in its original condition or has been used, we may offer a partial refund or reject the return.

5. Non-Returnable Items

Some items may not be eligible for returns, including but not limited to:

• Custom or personalized products.

• Perishable goods (e.g., food or beauty products).

6. Exceptions

In certain cases, we may not be able to offer a full refund. These include:

• Orders that are not returned within the 10-day window.

• Products that have been opened or used beyond a reasonable inspection.

• Items that are lost or damaged during the return shipping process (if return shipping is the buyer's responsibility).

7. Contact Us

If you have any questions about your return, refund, or need assistance, please contact us at hello@michellerhyder.com. We're happy to help resolve any issues to ensure you're fully satisfied with your purchase.